1. Eligibility for Returns
We accept returns for most products within 30 days of delivery, provided the item meets our return conditions. To qualify, the product must be unused, in its original packaging, and in the same condition as received. Drones that show signs of flight damage, misuse, or unauthorized modification may not be eligible for return. Please note that items such as propellers, batteries, and accessories may not qualify for returns if opened due to safety and handling regulations.
2. Return Process
To initiate a return, please contact our support team at info@nexivodrones.store with your order number, product name, and the reason for return. Our team will review your request and provide instructions on how to send the item back. All returns must be shipped using a trackable service, and the customer is responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us. Once the item is received, our team will inspect it to confirm its eligibility.
3. Refund Policy
Once your returned item is approved and inspected, we will process your refund within 7–10 business days. Refunds are issued to the original payment method used at checkout. Please note that shipping fees, if applicable, are non-refundable. If the returned product shows signs of wear, damage, or misuse, a partial refund or rejection of the refund may apply. We strive to ensure transparency throughout the process and will inform you of the status of your refund at every step.
4. Replacement and Exchange Policy
If you receive a defective or damaged product, contact us immediately at info@nexivodrones.store within 7 days of delivery. We will arrange a replacement at no additional cost after verifying the issue. For incorrect items shipped by error, we offer free return shipping and a quick replacement. Exchanges for different models or variations may be permitted if the product is unopened and in perfect condition, subject to stock availability.
5. Non-Returnable Items
Certain items cannot be returned due to safety, hygiene, or regulatory reasons. These include:
- Opened batteries and high-capacity power units
- Used propellers or flight components
- Consumable accessories
- Items damaged due to user error
Additionally, discounted, clearance, or promotional items may only be exchanged or refunded at our discretion. We encourage customers to review product specifications carefully before purchase.
If you have any questions regarding this policy, feel free to contact us at info@nexivodrones.store. Our team is here to assist you with a smooth and transparent returns experience.